Quality Assurance

Our quality systems and the system instructions are subject to continual review.

Through this process, NVC has attained and retains full compliance for its residential aged care homes through the Australian Aged Care Quality Agency. The Aged Care Act in Australia provides for an accreditation-based quality assurance system that is audited by the ACQA regularly.

The ACQA requires that all care be evidence-based and delivered by skilled medical, allied health personnel and health workers such as direct care personnel. It should be delivered in a safe environment and delivered in such a way that respects the dignity of the person in receipt of care.

Approaches to management systems holistically cover Workplace Health and Safety, Environmental and Quality Assurance Management with all systems and information available to employees via Information Technology systems (Intranet).